Buena Vista Customer Service = Top Notch

A while ago, I received Lost Season One on DVD as a gift. I didn't have time to watch it for a few weeks, but eventually I sat down and started going through all the episodes. When I came to disc 3 though, it started to skip and freeze on a certain episode. The disc itself had no marks or anything, and the rest of them played fine. It was like it was a defective disc.

So I was kind of bummed, because that's not the first defective disc I had. I looked through the box, and it mentioned something about a replacement policy! So I checked out the website and found a 1-800 number and gave them a call. On the site, it looked like you could get a replacement disc for most titles and just pay the shipping and handling (which I didn't care, it was better than buying the whole box set over again).

Anyways, they asked me a few questions and wanted some numbers off the box, and then asked me for my address so they could send me an envelope so I could send back the defective disc and get a replacement. I said that's fine, and then the guy said what the heck, we'll just send you the disc!

It only took about a week, but I got the replacement - and it didn't cost me a penny.

Anyways, just wanted to share that story since I noticed a lot of people seem to trash Disney (I even have a pet peeve of them releasing straight to DVD sequels for all their classic animated features) but I was very impressed with the customer service division.

Oh, I have the polar opposite. Bestbuy.com sucks!!!!!!!!!!!!!! I ordered the HD-A3 on line. They told me it was backordered. Fine. I go a store yesterday and guess what? They have it. So I purchase in store and call BB customer to service. They tell me no problem. The order is cancelled. This morning I get an email. My backordered item is being shipped today. I call BB again and talk to someone who sounds like Special Ed from Crank Yankers. And all I got is that "uh...it wasn't cancelled."

what the hell BB.com has to do with BV?

ranjan,

forgive johnson316...he's dizzy from all the spankings the hd dvd nazis have been giving him.

eddie

the point is that bb was very bad while BVHV is very good.

no that is not the point. someone started the thread about BV customer support. if you want to discuss bb.com customer service, pls start a new thread.