Toshiba treating me good so far on firmware problem...

Want to make a post? Log on with a free my town account.

wolvinator

Aug 13, 2008 - CDT 1:50 PM

Member since:
January 2008

My links

View profile »

I contacted Toshiba last week about my firmware update failing on the model HD-A30 HD DVD player. Explained to them that I took all precautions by battery backup and not touching anything whille it was updating. They said today that I can ship it to them and they will send a replacement within 7 days of receiving my old one. I figure it's gonna be a refurb replacement but at least I wont have a brick and it should have the latest firmware. As long as they don't give me a different model I will be happy. I am within my year warranty however.

My machine wouldn't get past the "Welcome" display.

[Post edited by wolvinator on Aug 13, 2008 - CDT 1:51 PM]

KungFuTaco

Aug 13, 2008 - CDT 2:06 PM

Member since:
January 2008

My links

View profile »

Well you could luck out and get an XA2 or what ever that number was

tony1569

Aug 13, 2008 - CDT 3:33 PM

says... Hell has no fury like a man with a broken big screen.

Member since:
November 2007

My links

View profile »
View collection »
View wish list »

Wolvinator, that's good news. The same identical thing happend to my PS3 in regards to updating the software and I got a refurb in two weeks. Needless to say that I've had no problems since. When something happens like this you get that gut feeling like you're in for a battle, but sometimes it's as simple as picking up a phone. One question though, will they send you a box and pay for the shipping or do you have to do everything?

posters5

Aug 14, 2008 - CDT 1:52 AM

Member since:
March 2002

My links

View profile »

you might get a brand-new player. over at forums.highdefdigest.com, people have reported that they've been getting new machines for their bricked ones.

wolvinator

Aug 14, 2008 - CDT 8:36 AM

Member since:
January 2008

My links

View profile »

Tony, that was the gut feeling I got at first, lol. They said I have to ship out of my pocket but that is the only expense. They gave me the address and directions on what to include. I cannot complain as I'm past the 3 months free labor which is stated in the U.S. warranty.

Posters, I really hope that's true. A newbie one would be great.

[Post edited by wolvinator on Aug 14, 2008 - CDT 8:38 AM]

Want to make a post? Log on with a free my town account.