TOSHIBA Freaking Rocks.....This is why.

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wolvinator

Aug 28, 2008 - CDT 10:26 AM

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Ok, a while back I talked about my HD-A30 becoming bricked from the 3.0 firmware update. It's of course within the year warranty as it hasn't been out that long. Instead of sending me a refurb player they sent a brand new one in box with the movies and everything. It was wrapped perfectly like new, no fingerprints whatsoever and the box had original tape on it, so definitely new. Also, original firmware. Not only that but everytime I talked to them on the phone they were very pleasant and didn't act like it was my fault at all. I've dealt with them before on another piece of equipment which also went well. I'd say they are really trying to have a good image.

Some other companies I've dealt with act like it's not their fault at all and argue before taking care of a problem so it's refreshing to see one do the right thing.

TransGenderMan

Aug 28, 2008 - CDT 10:35 AM

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ReaggieP

Aug 28, 2008 - CDT 11:05 AM

says... is thinking "Brick House"...

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Oh boy. He's back...

Good Story Wolf. You don't see that too often nowadays...

KungFuTaco

Aug 28, 2008 - CDT 11:07 AM

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I talked to them before as well as they were very nice. And spoke english, unlike linksus or what every they are called who had no idea what english was. I only with I called them about the problem fast forwarding my A-30. I didn't though because I am lazy, so now I have just learned to live with it.

wolvinator

Aug 28, 2008 - CDT 11:36 AM

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Yeah KungFu,

I was surprised they all sounded like they were based in English Speaking areas. I also noticed that the Toshiba website has vastly improved over the years.

tony1569

Aug 28, 2008 - CDT 11:51 AM

says... Hell has no fury like a man with a broken big screen.

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Wolvinator, I couldn't be happier for you. Now if you have a spare machine I would recommend putting the new one up.

P.S. Since HD-DVD is no longer with us, leave the updates alone.

Mike37

Aug 28, 2008 - CDT 3:27 PM

says... http://twitter.com/DoctorTran37

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I love good customer service. I just dealt with Hewllit- Packard today about my monitor and they were awesome. They are sending me a new one tonight.

tony1569

Aug 28, 2008 - CDT 4:32 PM

says... Hell has no fury like a man with a broken big screen.

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Companies have realized that good customer service helps generate better sales and dedicated repeat buyers recommend their products to friends and family.

StevePro

Aug 28, 2008 - CDT 4:35 PM

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I dealt with AT&T yesterday regarding a failed Blackberry. The replacement arrived TODAY at no charge. Now that's service!

InvisibleBiker

Aug 29, 2008 - CDT 9:22 AM

says... "It's just like Santa's workshop! Except it smells like mushrooms...and everyone looks like they wanna hurt me."
BUDDY : Elf 2003

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Yea they ROCK alright, hell they should give all of us who bought into HD DVD, a firmware that upgrades our current HD DVD players to their new OVERBLOATED upscale DVD players.

Yes they do make a good product, but they are WHACK!!! LOL