Score one for Best Buy!!! Or how CUSTOMER service can be helpful.

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InvisibleBiker

Mar 30, 2009 - CDT 11:11 AM

says... "It's just like Santa's workshop! Except it smells like mushrooms...and everyone looks like they wanna hurt me."
BUDDY : Elf 2003

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Ok, I know there has been a zillion comments on this site over customer service from Best Buy being really really crappy. Well I contacted BB about my reward zone points that were deleted from my account. I made my large purchase back in January when I picked up my new LG LCD TV. Not only did they credit me the points I had coming, but they also gave me an additional 500 ponts(which equals a $10.00 certificate) So now I have $30.00 coming my way to go play with. Score one for Best Buy!!!!!

[Post edited by InvisibleBiker on Mar 30, 2009 - CDT 11:17 AM]

mvckalel

Mar 30, 2009 - CDT 1:58 PM

says... I now own UP and Monsters, Inc. on blu-ray!!!

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Posted this in another forum a few hours ago, in regards employees supposedly being 'rewarded' for not doing price match in BB:

Quote:
Some of you claim that we don't 'factor' certain elements, like having a store, paying taxes, but, we want prices matched from similar stores like Target, the late Circuit City, Walmart, etc...I would assume that they also factored everything else and that they might not get the biggest profit, but they might make on other items that we might be lured to buy besides (for example) the movies.

Also, I've always liked buying stuff at Best Buy, and I also have a Reward Zone Master Card, and I prefer buying and keep giving BB my business with a PM, rather than go to the 'other' store, just because it is cheaper.

However, overall, customer support for ANY company is HORRIBLE. A few months back I tried getting a deal that BB online had at the store, and the people at the store didn't get me the deal (it was buy three get $15 off from Disney titles, I wanted Meet the Robinsons, Enchanted and Cars, plus each was $19.99 online and $24.99 at store). In the end, they could only match the price, not the other deal.

So what I did, was place the order online to pick up at the store, and everything worked. So what was the difference? I still went to the store (twice) and I still paid taxes...however, my experience was horrible (as it always is in BB, or any other store) and my satisfaction was null. How did they win by not doing the PM that I did online? Did my sale post on their store or on the online store? Why should I care, lol?

Price Matching is a gimmick it works because for loyal customers like us (who love buying at BB, Target, Walmart, etc.) shopping at the same place, while keeping our RZ points, or being able to redeem our GC or whatnot.

In the end, again, how do companies win by not doing PM, if the customer (like me) end up mad and going somewhere else?

SantaMan

Mar 30, 2009 - CDT 2:17 PM

says... "The democracy will cease to exist when you take away from those who are willing to work and give to those who would not." Thomas Jefferson

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This has nothing to do with Best Buy but it has a lot to do with customer service.
I have been rewatching a lot of my movies since I upgraded from my 720p TV to a 1080p TV. Well, when I popped in Th 40 Year Old Virgin HD DVD the movie would freeze up, needless to say I was quite pissed. Then I watched Eastern Promises HD DVD and sure enough it happened again. So I made it a point to rewatch ALL of my HD DVDs to make sure it wasn't my HD DVD player. Luckily for me they all worked great. So I emailed Universal to complain that I didn't want to rebuy those movies on Blu Ray and that I wasn't happy. Here is their response:

Quote:
Thank you for contacting Universal Studios Home Entertainment. We strive to provide the highest standard in product quality and customer care.

The manufacturers of HD-DVD players have made firmware upgrades available for their products. If you have not already done so, please confirm that your player is equipped with the most recent upgrades.

If your "Eastern Promises" & "The 40-Year Old Virgin" do not play correctly with the latest firmware installed, please let us know your mailing address and daytime telephone number, and we will send you a postage paid envelope in which to return your discs. With the return, please include a copy of this correspondence and the following information:

1. Description of Defects:
2. Chapter/Time code where defect occurs:
3. Manufacturer and model number of your player:
4. Mailing address.
5. Daytime telephone number.
6. Copy of your sales receipt, if available.

Please send only the item to be replaced, and return it within 30 days. Alllow 2 - 4 weeks to receive your replacement.

We appreciate your patronage and hope that you will continue to enjoy our releases.

Sincerely,

Consumer Relations
UNIVERSAL STUDIOS HOME ENTERTAINMENT

I emailed them back and told them that my player does in fact have all the updates installed, they said there will be no charge to me and they will replace my movies at NO CHARGE!!!!!